Once you are logged into LibChat, so long as your status is set as either “Online” or “Internal,” then you will have access to chat options between yourself and any of your fellow staff who are also logged into the system. In order to start a chat dialogue with another staff member, you will need to…
Click on the “Chats” tab at the far left side of your LibChat desktop.
Clicking on the name will open a chat window between the two of you. Screensharing options are available in this mode, just as they are with outside patron chats.
Please note that these chats are archived within the system. You should maintain professionalism at all times.
1. Begin by clicking the Add Participants icon in the chat window.
2. Locate the Department or Staff member to whom you wish to transfer the chat. If transferring to a staff member, first click the bubble icon next to their name to begin an internal chat with the individual – here you can brief the staff member on the patron’s need, and any solutions you’ve already tried.
3. When you click the Staff member or Department name, the chat will be transferred to them. You will see a notification of this in the chat box.
4. Once the Staff member or Department has joined the chat, you will no longer be able to end the chat. You may either remain and work as a group to help the patron, or you may leave the chat.
When a new chat request is submitted by a patron / student on a Chat Department channel that you are monitoring, you will see an entry appear in the field on the left side of your LibChat dashboard screen, under the heading “Patron Chats.” Just in case you are working in another app / window on your computer, you should also see a small pop-up alert appear on the lower-right corner of your screen, to notify you of the chat request. If your computer’s audio is turned on (which we recommend), then you should also hear a chirping alert noise.